Services for older people

Bus User Survey on proposed changes to West Sussex routes

It is proposed to make changes to the West Sussex subsidised local bus service in 2017. This is due to falling passenger numbers on some routes. The objective of the survey is to assess the impact of the changes on the travelling public.

Please click on the blue line below for details.
Proposed changes to bus routes

Sussex Patient Transport Service  2016/17

As you may be aware the PTS has been going through some difficult problems. The document below gives details of the latest changes. However, patients should continue to book their transport as normal.

Sussex Patient Transport Service


Patient Transport Services (PTS) – The Complaints Process

Please click on the blue text below to view the details of the PTS complaints procedure.

Patient Transport Service Complaints Process 2016

Community Connections Directory of Older People’s Services in Mid Sussex

The Mid Sussex Directory of Services for Older People 2016 is now out.  Don’t miss out – there is lots of help and support available – have a browse through the Directory – you may be surprised and pleased by what you find.   It can be viewed by clicking the link below.  If you would like a hard copy please contact Mid Sussex Wellbeing on 01444 477191.


Macular Society

No one  has to face macular disease alone.
If you need support ring the Helpline on 0300 3030 111

Help for carers in an Emergency

Many carers worry about what would happen to the person they care for in an emergency. For instance, the carer might be taken ill suddenly, have an accident or be called away for work urgently. What would happen then?

Crossroads Care Emergency Respite Service is there to ensure care in the home will be given by highly trained staff, thus giving carers peace of mind.

To be eligible, the carer must be providing regular and substantial care for an adult who:

– is either frail, has an illness, disability, sensory impairment or dementia.

– lives at home in West Sussex (free service).

More information about the terms and conditions of this service is available in the leaflet which you can view or download by clicking on the blue line below.


Emergency Adult Social Care

 West Sussex County Council provides emergency cover outside normal office hours of 9.00am – 5.00pm Monday to Friday, covering evenings and overnight, weekends and bank holidays.

  • Phone: 01243 642121 (urgent referrals for adults)
  • Phone: 01903 843239 (to contact an Approved Mental Health Professional, who will consider an urgent Mental Health Act Assessment – for all age groups).

Emergency Dental Service

Emergency Dental treatment can be provided out of hours when a patient’s clinical condition needs prompt attention by a Dentist to manage / address dental pain on a temporary basis to allow them to then seek a permanent resolution from a general dentist. Unless you are exempt from payment of dental charges, a fee of £18.80 is payable. Payment can be made in cash or by card. In Mid Sussex, the service is provided as follows:

Haywards Heath Health Centre
Heath Road,
Haywards Heath
RH16 3BB
Tel: 01444 440695
Mondays only 5.30pm to 10pm
Saturdays, Sundays and Bank Holidays 8.30am to 1pm

Mid Sussex District Council

The Council’s out of hours emergency line is 0845 602 1035.

NHS services

If you become ill or are injured at evenings or weekends, you can find details of local services such as late night pharmacies; where to go for treatment for a minor injury; and information on what to do if your GP practice on the flyer which can be viewed or downloaded by clicking on the blue link below.

HorshamMid SussexNHS

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